Waiting Well Service

If you or someone you know are on a waiting list for treatment, you might need support while you wait.

The Powys Teaching Health Board Waiting Well Service (WWS) is a small, dedicated team of staff who focus on supporting you or someone you know whilst waiting for appointments or treatments. We also want to help you optimise your health and wellbeing whilst waiting for your treatment.

Preparing for treatment effectively and learning how to manage your symptoms can have a significant difference to your treatment outcome and recovery.

If you are a patient on a waiting list for treatment, or know someone who needs support whilst they wait, the WWS can help.  The team offers:

• A single point of contact to provide support and advice on managing your health, signposting to appropriate services.
• An opportunity to ensure the information we hold for you is correct and up to date. It is very important that we have the correct information to contact you when we need to.
• An opportunity to discuss what matters to you and signpost you to other health and social care services, including community and third sector-based services.
• A review of your situation while you are on the waiting list, to see if there is any additional support that could help improve your quality of life and independence and support you to remain control over your condition whilst waiting.
• Reassurance and advice on what you can do if your symptoms deteriorate. 

At the moment this service will only make outgoing calls to patients, it will not take incoming calls. However, you can contact the WWS directly be email. Our office is open Monday to Friday from 9.00am to 5.00pm (excludes bank holidays). Outside of these hours, please leave a email and a member of the team will call you back during office hours.

Email: WaitingWellPowys@wales.nhs.uk

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