Waiting Well Service

If you or someone you know are on a waiting list for treatment, you might need support while you wait.

The Powys Teaching Health Board Waiting Well Service (WWS) is a small, dedicated team of staff who focus on supporting you or someone you know whilst waiting for appointments or treatments. We also want to help you optimise your health and wellbeing whilst waiting for your treatment.

Preparing for treatment effectively and learning how to manage your symptoms can have a significant difference to your treatment outcome and recovery.

If you are a patient on a waiting list for treatment, or know someone who needs support whilst they wait, the WWS can help.  The team offers:

• A single point of contact to provide support and advice on managing your health, signposting to appropriate services.
• An opportunity to ensure the information we hold for you is correct and up to date. It is very important that we have the correct information to contact you when we need to.
• An opportunity to discuss what matters to you and signpost you to other health and social care services, including community and third sector-based services.
• A review of your situation while you are on the waiting list, to see if there is any additional support that could help improve your quality of life and independence and support you to remain control over your condition whilst waiting.
• Reassurance and advice on what you can do if your symptoms deteriorate. 

You can contact the WWS directly by telephone or email. Our office is open Monday to Friday from 9.00am to 5.00pm (excludes bank holidays). Outside of these hours, please leave a message and a member of the team will call you back during office hours.

Telephone: 01597 457016

Email: WaitingWellPowys@wales.nhs.uk

Waiting Well

If you have planned treatment or surgery it is important to take small simple steps to help your prepare and recover. 

The areas to consider to help you prepare whilst you wait are: healthy eating, physical activity, coping with worry, your mental health, stopping smoking and alcohol & drug awareness.

The Waiting Well Hub has information and easy to follow tips to follow, to help you:

• have a better response to your future treatment and quicker recovery
• improve your energy levels, reducing tiredness and improving your sleep pattern
• maintain your independence and do more of your normal day to day activities
• improve your general fitness and sense of wellbeing and promote long term healthy lifestyle

You can pick and choose whichever area(s) you feel will be of most help to you. 

Frequently asked questions