NHS Non Emergency Patient Transport (NEPTS)

The Welsh Ambulance Services University NHS Trust provides a Non-Emergency Patient Transport Service for patients across Wales who are unable, for medical reasons, to make their own way to and from their hospital appointments.

It is a vital resource to help those patients who rely on the service and it should not be used by those without a medical need.

Please note that a need for treatment does not automatically imply a clinical need for transport. An eligibility process is used to ensure that your needs are appropriate for the service.

For patients who are not eligible for Non-Emergency Patient Transport, the Alternative Transport Team can discuss transport options in your area. You can also find information about community transport options from the PAVO website.

You could be eligible for hospital transport if you can say YES to one or more of the following:

• Do you suffer with Motor Neurone Disease?
• Are you undergoing Renal Treatment?
• Are you undergoing Oncology Treatment?
• Do you use your own wheelchair?
• Do you need to travel in a stretcher?
• Do you require oxygen?
• Do you have medical needs that prevent you using public transport?

For more information please visit the Non-Emergency Patient Transport Service (NEPTS) section of the Welsh Ambulance Services University NHS Trust website or call 0300 123 2303. This page includes further information about eligibility for non-emergency patient transport and frequently asked questions.

How do I request patient transport?

Patient Transport to Hospital Services in Wales & parts of England 
(Royal Shrewsbury Hospital / Princess Royal Hospital)*
Please call Welsh Ambulance Service NHS Trust on 0300 123 2303

Patient Transport to the Robert Jones & Agnes Hunt Orthopaedic Hospital
Please call EMED Group on 0300 777 0077

Patient Transport to Hospitals & Clinics in Herefordshire
Please call the Powys Teaching Health Board Therapies Hub on 01686 613200

*If your destination is not listed above please contact the Welsh Ambulance Service NHS Trust on 0300 123 2303

Cancelling Transport

Up to 100,000, Non-Emergency Patient Transport journeys every year result in the patient not travelling or not being at the collection point when our crews arrive.  Cancelling transport, if it is no longer needed, is very important and allows the Non-Emergency Patient Transport Service to offer the booking to another patient.

If you are eligible and book transport but need to cancel a booking, please visit the Welsh Ambulance Service website at Non-Emergency Patient Transport Service (NEPTS) - Welsh Ambulance Services NHS Trust or call 0300 123 2303.

Am I able to claim back some or all of the travel costs if patient transport is refused and I have to find my own way to my appointment using public transport?

You may be able to claim back some or all of your travel costs if you receive any of the following;

• Income support benefit;
• Income based job seekers allowance;
• Working tax credits or child tax credits, or;
• Hold a HC2 or HC3

For more information about getting help with NHS travel costs please visit: Get help with NHS travel costs | GOV.WALES