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NHS Non Emergency Patient Transport (NEPTS)

The Welsh Ambulance Services NHS Trust provides a Non-Emergency Patient Transport Service for patients across Wales who are unable, for medical reasons, to make their own way to and from their hospital appointments.

It is a vital resource to help those patients who rely on the service and it should not be used by those without a medical need.

Please note that a need for treatment does not automatically imply a clinical need for transport. There is an eligibility process that all patients are required to go through to ensure that your needs are appropriate for the service.

For patients who are found non-eligible, there is an Alternative Transport Team that can discuss transport options in your area. You can also find information about community transport options from our website.

You could be eligible for hospital transport if:

  • You are receiving regular dialysis or cancer treatment; 
  • You require a stretcher for the journey; 
  • You require oxygen for the journey; 
  • You need to travel in your own wheelchair; 
  • You are unable to walk without continual support; 
  • You are unable to use public transport because you have a medical condition that would compromise your dignity; 
  • You have severe communication difficulties or; 
  • You will experience side effects as a result of the treatment for your condition.

For more information please visit the Welsh Ambulance Service website at Non-Emergency Patient Transport Service (NEPTS) - Welsh Ambulance Services NHS Trust or call 0300 123 2303.

How do I request patient transport?

Patient Transport to Hospital Services in Wales & parts of England 
(Royal Shrewsbury Hospital / Princess Royal Hospital)*
Please call Welsh Ambulance Service NHS Trust on 0300 123 2303

Patient Transport to the Robert Jones & Agnes Hunt Orthopaedic Hospital
Please call E-zec on 0300 777 0077

Patient Transport to Hospitals & Clinics in Herefordshire
Please call the Powys Teaching Health Board Therapies Hub on 01686 613200

*If your destination is not listed above please contact the PTHB Therapies Hub on 01686 613200

Cancelling Transport

Up to 100,000, Non-Emergency Patient Transport journeys every year result in the patient not travelling or not being at the collection point when our crews arrive.  Cancelling transport, if it is no longer needed, is very important and allows the Non-Emergency Patient Transport Service to offer the booking to another patient.

If you are eligible and book transport but need to cancel a booking, please visit the Welsh Ambulance Service website at Non-Emergency Patient Transport Service (NEPTS) - Welsh Ambulance Services NHS Trust or call 0300 123 2303.

Am I able to claim back some or all of the travel costs if patient transport is refused and I have to find my own way to my appointment using public transport?

You may be able to claim back some or all of the travel costs from your Local Health Board if you are receiving any of the following;

  • Income support benefit;
  • Income based job seekers allowance;
  • Working tax credits or child tax credits, or;
  • Hold a HC2 or HC3

For more information about the Healthcare Travel Costs Scheme visit www.healthcosts.wales.nhs.uk/travel-costs

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