The service accepts referrals from any qualified health professional.
It supports people living with persistent (chronic) non-malignant pain. This includes conditions like fibromyalgia, chronic fatigue syndrome (CFS/ME), Long Covid, and obesity (BMI over 40).
Before making a referral, health professionals are asked to carry out some basic checks to rule out treatable causes.
This is not an urgent care service. All referrals should be marked as routine.
Health professionals can get advice by phone or email.
Once a referral is triaged (usually within one week if all the information is provided), the person referred will be contacted. They’ll get more details about the service and be asked to complete some questionnaires.
When the questionnaires are returned, the service will offer a first consultation and explain the options available.
The service uses a digital-first approach. Face-to-face appointments are available if preferred.