From April 2023, the duty of candour is a legal requirement for all NHS organisations in Wales.
Find out more about the Duty of Candour in our leaflet:
Openness and honesty should be at the heart of every relationship between those providing treatment and care and those experiencing it.
Read the sections below to find out more about the Duty of Candour and how we are putting it into practice in Powys.
The Duty of Candour is a legal requirement for NHS Organisations in Wales to be open and honest with service users receiving care and treatment. This is outlined in the Health and Social Care (Quality and Engagement) (Wales) Act 2020.
The Duty of Candour applies if the care we provide has, or may have contributed to unexpected or unintended moderate or severe harm, or death.
In the NHS, we strive to provide high quality, safe and compassionate care to all of our service users. However, even when we do our best, people may sometimes experience harm. That’s why we have the Duty of Candour.
Our goal is to create a culture of trust and openness, so that you can feel confident in the care you receive from us.
Here is a summary of the Duty of Candour Procedure that the NHS will follow:
Making a meaningful apology is an important part of the Duty of Candour Procedure.
An apology is an expression of sorrow or regret for the harm experienced. However, an apology is not an acceptance of blame or legal liability.
If you have any questions, need further information, or would like guidance, please visit our website or contact the organisation where you had your care.
More information including contact details for NHS organisations in Wales is available from: www.gov.wales/dutyofcandour