SilverCloud myths and misconceptions – busted!
Digital mental health support is growing - but so are the myths and misconceptions that surround it. At NHS Wales’ online CBT Service, we wanted to set the record straight. Here are some common myths about mental health apps – and why they definitely don’t apply to SilverCloud.
MYTH: "It’s just a chatbot - I’ll be all on my own."
BUSTED: Every SilverCloud Wales user is assigned a real, NHS- trained, human supporter who checks in, gives feedback, and helps guide you through the programme.
MYTH: “It’ll cost me – these things always need a subscription.”
BUSTED: SilverCloud is 100% free for anyone aged 16+ living in Wales or registered with a Wales-based GP practice. There are no hidden fees, no in-app purchases, no ‘first month free’. You can leave your debit card in your wallet – we promise you won’t need it. Ever.
MYTH: "It’s not as good as seeing someone face-to-face."
BUSTED: SilverCloud isn’t designed to replace in-person therapy, but it’s a great option for early support and self-management. It’s grounded in Cognitive Behavioural Therapy (CBT), the same approach often used with in-person talking therapies.
MYTH: “Online therapies don’t really work.”
BUSTED: For many people, online CBT has been shown to be just as effective as in-person support. Moreover, SilverCloud is backed by over 20 years of research, meaning it’s clinically proven to help with issues like stress, anxiety and low mood. It’s used by over a million people worldwide, is commissioned by NHS departments all over the UK and comes with the stamp of approval from the National Institute for Health and Care Excellence.
MYTH: "I’m no good with computers, I probably won’t be able to use it."
BUSTED: If you can use email or browse the internet, you can use SilverCloud. If you’re not confident online, free training is available via Digital Communities Wales, or you can email us at Silver.Cloud@wales.nhs.uk and we’ll do our best to get you up and running.
MYTH: "I don’t have time for mental health support. I’m too busy.”
BUSTED: SilverCloud is convenient and flexible. You can dip in and out in your own time - before work, after the school run, or even on your lunch break. Most people spend just 15–20 minutes a few times a week. You can even do it in your PJs!
MYTH: “My data won’t be private.”
BUSTED: SilverCloud Wales is an NHS-appointed service, and your information is treated with the same high standards of confidentiality that you’d expect from your GP or any other NHS care. It’s a secure platform, and your data is never shared without your consent.
MYTH: “I’ll a need a referral from my GP.”
BUSTED: There’s no need to see a doctor. No appointments. No waiting rooms. No difficult conversations. You can sign up online with just a few clicks.
MYTH: “There’s probably a massive waiting list.”
BUSTED: There’s no waiting list for SilverCloud. You can get the help you need and begin your journey to feeling better today. Don’t wait until things feel overwhelming, because then you may well require a service with a waiting list. Start early before things get out of hand.
SilverCloud® Wales provides a range of guided, online support programmes for help with mild to moderate symptoms of stress, anxiety, depression and more.
Find out more and sign up for free online
Published: 29/08/2025