Significant demand on the NHS 111 Wales service

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Jonathan Edwards, Assistant Director of Operations at the Welsh Ambulance Service, which provides the NHS 111 Wales service, said: “Significant demand on our 111 service means that some callers may wait a long time for their call to be answered today, potentially several hours.

“We know how frustrating this is when you or your loved one is unwell and we would like to thank the public for their patience as our call handlers work as quickly as possible to answer as many calls as possible.

“For fast, free and trusted health advice and information, it is more important than ever that people visit https://111.wales.nhs.uk/ where you can check your symptoms to find out what’s wrong and the next steps to take.

“Here you’ll also find details about the opening hours of your nearest pharmacy while GP surgeries remain closed today.

“Help us help you by only calling 111 if it’s urgent to keep lines clear for those most in need of our help.”

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